Overview
One of the key elements of sales success is depending on how deeply can a salesperson engage with prospects or clients and retain their interest from the beginning through the end of a sales process.
Selling of Service is a program that is designed for salesperson who sells service to learn on how to build trust, solve the right problem, and close a deal effectively.
Learning Outcome
At the end of this programme, participants will be able to:
✓ Establish trust and harmonic relationship with prospects and clients.
✓ Ask the right question to solve the right problem.
✓ Prepare and present tailored solutions according to client’s need.
✓ Communicate a clear next step and close a deal more effectively.
Duration
2 Days Training, 9:00 am – 5:00 pm
Target Participants
Sales Representative
Course Contents
Module 1: Introduction to The New Sales Strategy
- Why do sales representative get rejected even before speaking.
- Understanding human buying decision in the modern era.
- How to build trust and sell your service effectively.
Module 2: First Impression
- Strategy to reduce sales resistance.
- Physical attractiveness and professional image.
- How to start a meaningful conversation and build instant rapport.
Module 3: Product and Service Offering
- Techniques to ask the right question and solve the right problems.
- Sales presentation – 8 important elements in product and service offering.
- Product and service offering delivery skills.
Module 4: Closing a Deal
- 3 keys to influence people to buy.
- Call to Action – How to move clients to the next step of sales process and close deal more effectively.
- How to do follow up systematically and overcome stalled deals.
Methodology
- Lecture
- Audio visual
- Group discussion
- Role play
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