Overview
Life is a series of getting from ‘point A’ to ‘point B’. However, it is never always a straight line nor a smooth journey. This session uses the 7 Essential Skills framework that enables one to succeed across roles and life situations. These skills are considered “essential” because they help one respond, adapt and react to obstacles and challenges in the world of work and life.
Learning Outcome
At the end of this programme, participants will be able to:
- Identify the 7 essential skills and their importance
- Determine action based on different thinking styles
- Choose an assertive response to achieve a desired outcome
Duration
1 Day Training, 9:00 am – 5:00 pm
Target Participants
All employees, individuals.
Course Contents
Module 1: Leadership Principle Alignments
- Characteristics of a Good Leader
- Leadership 5.0: Evolution of Leadership
- Leadership Approach: Push vs. Pull
Module 2: People Performance Management
- Using the CRASI model for Team Management
- Coaching 101
- Having a GROWTH conversation
- Case Study: The Troubled Five
Module 3: Leadership Thinking
- Thinking Personalities
- Problem Solving: Basic to Complex
- Decision Tree for Better Decision Making
- Case Study: The VIP Complaint
Methodology
Interactive lecture, audiovisual and group discussion.
